What is your return and refund policy?

We are committed to customer satisfaction and have established the following policies for returns, refunds, and order issues. Please contact our support team to initiate any of the processes below.

• Returns: Due to the sensitive nature of our chemical products, we cannot accept returns or exchanges once an item has left our facility. This policy ensures the integrity and safety of all products we supply.

  Damaged or Missing Items: If your order arrives with damaged or missing items, please contact us within 7 days of delivery. To resolve the issue, we will require your order number and photo verification of the damage. Once the claim is verified, we will ship a replacement at no cost to you.

  • Note: We document and photograph all orders before shipment to prevent fraudulent claims and ensure accuracy.
• Order Cancellations: If you wish to cancel an order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee cancellation if the order has already been processed for shipment.
• Refunds: Refunds are issued for approved order cancellations or in other specific circumstances determined by our team. All refunds will be credited to the original form of payment.
• Chargebacks: We are committed to resolving all issues directly with our customers. Please contact our support team first to allow us to address any concerns. Initiating a chargeback without prior communication will be treated as fraud, and we will pursue the matter accordingly.